Virtual Instructor Supervisor

CGS is seeking dedicated and dynamic Virtual Instructor Supervisors to join our instructional delivery services team. As a Virtual Instructor Supervisor, you will lead a team of virtual instructors and coordinate the day-to-day instructional delivery services for a plasma center technical training program. This role involves developing and reviewing training plans, facilitating sessions, managing attendance, and assisting the faculty to ensure new-hire training outcomes are met and high-quality professional standards are maintained. Your expertise in the subject matter, combined with your passion for education and technology, will help shape the future of virtual learning. 

 Responsibilities 

 Supervisory: 

• Mentor and train new trainers or facilitators, providing guidance on effective training delivery techniques and best practices. 
• Review and reconcile GxP and non-GxP training documentation, ensuring accuracy and compliance with company standards and regulatory requirements.
• Investigate and address incidents and instructional delivery process exceptions.
• Collaborate with training delivery administration staff to manage faculty availability.
• Prepare or review revised training plans.
• Conduct faculty performance reviews.
• Execute process enhancements and continuous improvement directives. 

 Instructional: 

• Facilitate synchronous and asynchronous virtual instruction, fostering an interactive and engaging learning environment. 
• Utilize a variety of multimedia tools, platforms, and technologies including mixed and extended reality to enhance the learning experience.
• Tailor your instructional delivery approach to accommodate different learning styles and abilities within a virtual setting.
• Provide clear explanations of complex concepts and encourage learner participation and critical thinking.
• Facilitate discussions, group activities, and projects to promote collaborative learning among learners in video-streamed and virtual reality environments.
• Monitor and assess learner progress, providing timely feedback and support to address individual learning needs.
• Maintain a strong online presence, promptly responding to learner inquiries and concerns via email, chat, and other communication channels.
• Stay current with emerging trends and best practices in virtual instruction and online education.
• Collaborate with instructional designers, technology support teams, and fellow instructors to continuously improve the virtual learning experience.
• Participate in training and professional development opportunities to enhance teaching skills and subject matter expertise.
• Uphold academic integrity and ethical standards in all interactions and assessments. 

 Qualifications 

• 5-10 years of blood banking experience in a donor or patient facing role and post-secondary training or equivalent work experience in the following areas: 
  • Medical screening.
  • Phlebotomy.
  • Plasmapheresis or automated collection device operation and instrumentation.
  • Handling of adverse donor reactions.
  • Sample specimen collection and processing.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines. 
• Leadership qualities with the ability to mentor and coach others effectively.
• High proficiency in the use of:
  • Learning management systems (LMS) to document training and to generate training completion transcript reports.
  • Microsoft Excel to collect structured data used by various information management systems. 
• Moderate proficiency in the use of MS Word, MS PowerPoint, MS OneNote, and MS SharePoint. 
• Proven experience in virtual or online instruction, showcasing expertise in creating engaging and effective learning environments.
• A strong command of virtual classroom technologies, video conferencing tools, and multimedia resources.
• Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and concisely.
• A demonstrated ability to adapt instructional strategies for diverse learners and create inclusive learning experiences.
• A patient, approachable, and supportive attitude toward learners, promoting a positive and collaborative learning atmosphere.
• A continuous learner with a growth mindset, open to incorporating new teaching methodologies and technologies.
• A familiarity with assessment and evaluation techniques to measure learner performance and learning outcomes. 

 Benefits 

• A competitive salary and benefits package. 
• Remote work from home.
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.