Technical Training Specialist

Position Overview:  

We are seeking a dynamic and creative Technical Training Specialist to join our team and support the design, development and delivery of technical training programs across multiple departments including Operations, Engineering, Safety, Security, and IT. As our organization grows, this role may expand to support additional departments and evolving business needs. The Technical Training Specialist plays a critical role in ensuring our workforce is equipped with the knowledge and skills needed to operate effectively in a fast-paced data center environment. 

This position is remote with preference to a market we operate in: Dallas or San Antonio, Texas, Chicago, IL, Phoenix, AZ.

Responsibilities: 

Content Development & Delivery: 

• Design and develop engaging training content using tools such as Articulate 360, eLearning platforms, and video production software. 

• Deliver instructor-led and virtual training sessions tailored to various audiences and technical levels. 

• Collaborate with subject matter experts to translate complex technical concepts into accessible learning materials. 

Curriculum & Program Management: 

• Develop and maintain comprehensive training plans and curricula for roles. 

• Align training programs with organizational goals, compliance requirements, and operational standards. 

• Support onboarding and continuous learning initiatives across departments. 

Training Administration & Reporting: 

• Track and report training completion, effectiveness, and compliance metrics. 

• Maintain accurate training records and documentation in the Learning Management System (LMS). 

• Provide regular updates to leadership on training progress and gaps. 

Cross-Functional Collaboration: 

• Partner with HR, Operations, Engineering, Safety, Security, and IT teams to identify training needs and priorities. 

• Support compliance training initiatives and ensure alignment with regulatory standards. 

• Collaborate with emerging departments as the organization grows to ensure training programs remain relevant and comprehensive. 

• Assist in the development of role-specific competency models and career pathways. 

MINIMUM QUALIFICATIONS:  

• Bachelor’s degree in engineering, technical management, or related field preferred. Equivalent work experience may be considered. 

• 5+ years of experience in data center operations, maintenance, or training program development. 

• Strong knowledge of data center infrastructure systems, including electrical, mechanical, Security, and HVAC systems. 

• Proven experience in developing training programs and maintenance procedures in a technical or industrial environment. 

• Excellent project management skills with the ability to handle multiple priorities and deadlines. 

• Strong communication skills, with experience in presenting technical content to diverse audiences. 

• Familiarity with industry standards such as NFPA, OSHA, and ANSI. 

• Proficiency in creating training materials and documentation using digital tools. 

PREFERRED QUALIFICATIONS:  

• MBA or related Master’s degree. 

• Professional training certification or Project Management Professional (PMP). 

• Experience with learning management systems (LMS) and digital training platforms. 

• Instructor certifications in one or more of the following areas: NFPA70E (Electrical Safety in the Workplace), OSHA (General Industry), CPR/First Aid/AED, other relevant safety or technical certification. 

• Instructor safety training certifications (CPR, NFPA70E, OSHA)  

• Ability to adapt training programs across a variety of departments as organizational needs evolve. 

At Stream, we invest in our people with benefits designed to support your health, financial wellbeing, and life beyond work. Our comprehensive offerings include medical, dental, and vision coverage; mental health resources and an Employee Assistance Program; wellness programs; Health Savings and Flexible Spending Accounts; disability and life insurance; and retirement planning. We also offer meaningful time away benefits, perks and purchasing programs, pet insurance, and legal and identity protection, so you can thrive at work and at home.

_________________________________________________________________________

Stream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sex, age, national origin, disability, military status, or any other reason prohibited by law. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.