Extended Education Program Manager

Please Note: Internal Employees, please access the Jobs Hub in Workday to apply for the position.

University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning.​ With more than 55 fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world.

The Extended Education Program Manager supports the planning, delivery and continuous improvement of a defined portfolio of credit and non-credit programs. The role serves as the main contact for instructors, clients and other stakeholders, supporting program development and review, instructor hiring and contracting, and guiding content development and instructional design across all phases from initiation through evaluation. This position also builds and sustains program vendor relationships and ensures offerings remain responsive to learner needs and aligned with organizational and workforce development goals.

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TYPE OF SUPERVISION:

Receive direction from the Extended Education Program Director.

• Direction – indicates that the incumbent attains specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed. Incumbent typically develops procedures within the limits of established policy guidelines.

POSITION DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

Program Management

• Supports the Extended Education portfolio for Corporate Training, Business, Technology, Behavioral Health, Dual Credit, International Programs.
• Manages day-to-day operational aspects of program delivery including multiple programs, priorities, deadlines, courses and program schedules.
• Supports program development, implementation and continuous review of program areas initiated by directors and dean.
• Develops best practices and tools for effective program delivery and provides status and recommendation reports for program review.
• Supervises support staff responsible for registration, customer service and other student services functions.
• Supports instructor hiring processes, creates and tracks instructor contracts, and monitors instructor time submission.
• Partners with instructors on content development (e.g. PowerPoint presentations) and may lead program orientations and client kickoff meetings.
• Interacts regularly with internal and external stakeholders, including high-level program partners and/or corporate clients.
• Assists with development of strategic partnerships and maintains, manages, and further develops program vendor relationships.
• Maintains, manages and expands vendor driven programming by collaborating with partner organizations to design and deliver customized training solutions.

Corporate Training, Business, Behavioral Health and International

• Facilitates virtual workshops for corporate clients utilizing Zoom or Microsoft Teams.
• Provides in-person training for corporate clients
• Attends in-person Capstone presentations for corporate clients
• Perform other duties, as assigned

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

Corporate Training, Business, Behavioral Health and International

• Bachelor’s degree in related field or equivalent related work experience
• Three (3) to five (5) years’ experience in talent development, training, or program management, or related field
• Two (2) or more years’ managerial experience

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Effective program management skills and ability to manage competing priorities across several programs simultaneously
• Knowledge of common concepts/educational/credential/licensure requirements within the assigned portfolio
• Ability to lead, motivate, and develop a high-performing team, providing clear direction, coaching and support to achieve program goals
• Relationship-building and partnership development skills to maintain strategic partnerships with internal and external project stakeholders
• Knowledge of budgeting basics, contracts and vendor management practices and the ability to work within budget constraints
• Excellent customer service skills, including the ability to communicate clearly, respond promptly and professionally, and resolve issues with a solution-focused approach

Machines, Tools, Equipment, Electronic Devices and Software: Personal computer and intermediate knowledge of Microsoft Office Suite, including word, excel, PowerPoint, and Outlook.

Contact with Students: Occasional

Contact with Faculty and/or Staff: Frequent

Contact with Community and Vendors: Frequent

This position is a remote position located in the United States.

Eligible remote locations in the following states: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.

*Only internal applicants from California in addition to the approved states are eligible to apply,

Unless otherwise indicated, work hours are based on Pacific Time (PST). Employees must be available for collaboration during core hours from 10am to 3pm (PST).

Please note: UMass Global does not sponsor work visas for this position. Applicants must be legally authorized to work in the United States without employer sponsorship, both now and in the future.

The hiring range for this position is $60,000-$72,000 per year. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

This position description does not constitute a contract of employment and that the University may exercise its employment-at-will rights at any time. The above statements contain the functions necessary to describe and clarify the position, are intended to describe the essential and non-essential duties and responsibilities, and general nature and level of work being performed by employees assigned to this position; they are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position. Additionally, management reserves the right to add, delete or modify the duties and responsibilities contained in this position description.

At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits:

• Health: Medical, dental, and vision coverage with spending account options.
• Work-Life Balance: Flexible schedules, 1/2 day Fridays (biweekly), remote options, generous time off, and a paid winter break.
• Financial Security: Life, disability, and supplemental insurance, legal and identity protection, and student debt support.
• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to a 6% match for a 9% total employer contribution!
• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities.
• Wellness: Counseling services, Calm app access, and year-round wellness programs.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.