Discount and Payment Processor - Specialist

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Services 205

Pay Range: $20.33 - $29.51

Job Description

About the Role:

The Discount and Payment Processor – Specialist is responsible for assisting in the overall operation of the student discount process and payment processing. They will complete a timely and accurate review, payment posting, and discount processing university wide system applications and ensure compliance with university, state, and federal regulations along with standard accounting procedures. The Specialist will work directly with third-party sponsors or discount partnership entities on payments received or payments refunded and discount processing for documentation follow up. They will act as a liaison between students, sponsors, discount partnership entities, and the university to coordinate and receive timely payments and discounts. The Specialist will work closely with a variety of offices across the institution.

What You’ll Do:

• Track and process student discounts and student payments, while adhering to university deadlines and policies.
• Provide secondary support to students with billing and accounts receivable issues and questions.
• Manage internal and external communications regarding tuition payments and discount inquiries.
• Maintain appropriate and timely communication with students within the Customer Relationship Management system.
• Work closely with various stakeholders on escalated student account issues.
• Communicate with students, vendors, and other third-party affiliates to reconcile and coordinate the student’s account.
• Ensure efficiency and accuracy of records.
• Comply with university, state, and federal regulations and procedures.
• Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities You’ll Need to be Successful:

• Strong understanding of accounting theory, practices, and procedures.
• Highly detailed and deadline oriented.
• Strong work ethic and problem-solving skills.
• Strong interpersonal and collaborative skills.
• Ability to think critically and use data to make informed decisions.
• Excellent analytical, computational, and mathematical knowledge.
• Ability to perform record-keeping tasks with a high level of accuracy.
• Proficient working knowledge of Microsoft Office applications.
• High level of integrity and trustworthiness.
• Propensity for accuracy and numerical aptitude.
• Ability to work well independently and with others under minimal direction.
• Strong working knowledge of FERPA (Family Educational Rights and Privacy Act) regulations, rules, and procedures.
• Working knowledge of Excel, Banner, and Salesforce.

Minimum Requirements:

• Associate’s degree.
• 1 year of experience in a student accounts, finance, or accounting role, preferably within a higher education setting.
• 1 year of experience with excel, general reporting, and analysis.
• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.

Preferred Requirements:

• Bachelor's Degree
• Experience with student information systems (e.g., Banner) and federal financial aid experience

Why Join WGU?

• You will be part of a growing, diverse, inclusive workforce, committed to creating pathways to a better life for our students by expanding access to education for everyone.
• We provide comprehensive dental, vision, and medical benefits, with paid time off, parental leave, and inclusive family forming benefits.
• We offer generous retirement and HSA company contributions.
• You will also have opportunity for continuous learning! Employees and their families receive discounted undergraduate and graduate WGU tuition.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.