The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report.
At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. With our affordable and flexible benefit packages we aim to provide peace of mind to allow employees to focus on important aspects of their lives. Our benefits include:
Healthcare
Medical, dental, and vision plans - including health and flexible spending accounts - that cover you and your family.
Work-Life Balance
We encourage a healthy work-life balance, that’s why we offer flexible schedules and remote work opportunities. In addition, we provide generous vacation and sick time and paid holidays which includes a winter break.
Financial Protection
For life's unexpected surprises - we provide life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance. We also have programs to help you manage student debt offered through SAVI. Employees are also eligible for Public Student Loan Forgiveness.
Tuition Remission
We support the educational goals of you and your family by providing tuition discounts at UMass Global and Chapman University.
Wellbeing
24/7 counseling support, through our Employee Assistance Program, and free premium subscription to Calm for you and your dependents! In addition, our Wellness program provides year-round events that bring together our community and promotes employee well-being.
Retirement
Pre-tax and Roth options with a generous match of 6% and additional employer contribution of 3% - totaling 9%!
Responsible for the technical and specialized functions as defined by the California Commission on Teacher Credentialing (CTC) and UMass Global University to support and audit the qualifications for admission, preparation and completion of fieldwork, credential recommendations and employment authorizations for teacher and service credential candidates.TYPE OF SUPERVISION:
Receive general supervision from the Director of Credential Services.
General Supervision — indicates that the incumbent performs a variety of duties; some of which may be complex duties within established policy guidelines; and receives occasional supervision.
POSITION DUTIES AND RESPONSIBILITIES:
ESSENTIAL FUNCTIONS:
General
Evaluate, process and update student degree audits as program requirements are met
Provide clear and detailed guidance to students, faculty, and staff regarding credentialing requirements, timelines, and procedures
Coordinate with the Advising Office to support students facing complex credentialing challenges or unique circumstances
Contribute to the development and refinement of credentialing processes, policies, and workflows to improve efficiency and student satisfaction
Link licensure documents to student files
Serve as the primary point of contact for UMass Global staff in determining the appropriate credential and/or degree programs for current students
Collaborate and communicate regularly with staff and faculty regarding student progress in meeting program and credential requirements
Respond to student questions regarding licensure requirements
Process, review, and recommend students to the Commission on Teaching Credentialing (CTC) for all student teaching, licensure, credential, authorizations and state certificates. Including, but not limited to, out-of-state verifications and student qualifications for supplementary authorizations.
Serve as the liaison to County Offices, School Districts, and other entities in the school system in regards to licensure requirements
Assist the Director of Credential Services and the Assistant Director of Credentials and Clinical Practice with gathering data for state and federal reports
Attend CTC workshops for credential analysts and conferences .
Prospective Students
Serve as the primary point of contact for UMass Global staff in determining the appropriate credential and/or degree programs for prospective students
Collaborate with the Enrollment Coaching Center to address questions regarding appropriate programs for prospective candidates
Student Teaching/Fieldwork
Process student teaching applications and evaluate student teaching eligibility
Process intern eligibility applications
Monitor and track student progress towards meeting the clearance requirements for student teaching
Collaborate and communicate with the Director of Clinical Services and Clinical Coordinators on the application and clearance process for student teachers
Maintain a database of district agreements and track the approval process
Work with the Assessment Manager with deploying student teacher, master teacher and university supervisor surveys
Assist the Director of Clinical Services in developing and implementing web based trainings for Clinical Coordinators, students, mentor teachers and university supervisors
Credential Recommendations
Support Student Success Coaches with student completion of non-coursework requirements.
Process out-of-state verifications
Adjust DegreeWorks audits
Prepare credential recommendations for CTC
Serve as a liaison to CTC regarding credential recommendations
TOTAL
POSITION SPECIFICATIONS AND REQUIREMENTS:
EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:
Bachelor’s degree or equivalent combination of education and work experience
Prior training as a recommending agent by the CTC is preferred
Experience with student teaching placement, accreditation and credential processes is preferred
High level of team experience and customer service
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to use technology to improve efficiency and processing overall work flow
Knowledge of P-12 system and organization in regards to MOU and Human Resources processing
Knowledge of CTC and Accreditation policies in regards to licensure and student teachin
Proven ability to handle sensitive information and maintain confidentiality
Knowledge of credentials and accreditation policies
Able to work in a complex process system of auditing, evaluating and analyzing information environment
Exceptional written and verbal communication skills with the ability to draft professional correspondence and accurately interpret and convey credentialing requirements, timelines, and processes
Strong attention to detail, with the ability to verify records and ensure compliance with regulatory standards
Excellent organizational skills, including effective planning and time management to meet deadlines
Demonstrated ability to foster and maintain cooperative working relationships
Machines, Tools, Equipment, Electronic Devices and Software: Personal computer and intermediate knowledge of Microsoft Office Suite, including word, excel, and outlook.
Contact with Students: Frequent
Contact with Faculty and/or Staff: Frequent
Contact with Community and Vendors: Occasional
Please Note: Internal Employees, please access the Jobs Hub app on the Workday Dashboard homepage to apply for the position.
Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.
Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.