Please Note: Internal Employees, please access the Jobs Hub app on the Workday Dashboard homepage to apply for the position.
The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report.
Key Qualifications:
• Prior higher education work experience
• Experience with administrative computing
• Data entry/document management experience
Under general direction from the Admissions Supervisor is responsible for the processing of applications in administrative computing system. The Admission Representative is responsible for successfully guiding the applicant through the admissions process and for representing UMass Global in a positive and professional manner.
Remote work from any of the following states – Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.
Recruiting in California and Massachusetts only if position job responsibilities warrant it.
The hiring range for this position is $16.00 - $20.50 per hour. Offers are determined by a variety of factors, including but not limited to: geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.
TYPE OF SUPERVISION RECEIVED:
- General direction from the Assistant Director of Admission and Evaluation
POSITION DUTIES AND RESPONSIBILITIES:
Essential functions: 100% of time
- Process applications in administrative computing system
- Prepare files for evaluation/decision. Link scanned documents in document imaging system. Create and update files. Track received documents in computing system, enter transfer coursework. Input communication codes, status codes, and trigger correspondence
- Provide support and assistance to both applicants and University staff
- Assist applicants and campus staff with troubleshooting issues as related to policies and procedures
- Assist in the development of training materials
- Assist with the training of University staff
- Run audit reports on application data and follow up with University staff
- Assist with quality control reporting and data integrity
- Responsible for maintaining regular contact with staff, particularly the Enrollment Coaches, via regular scheduled conference calls, on-line meetings, and data report follow-up
- Act as liaison between University staff and Admissions Supervisor
- Assist in the updating and review of applications and forms
- Assist with testing new procedures and processes
- Other duties as assigned to support the Central Admission Office
Non-Essential Functions of the Job:
- May require work hours outside of standard business hours.
POSITION SPECIFICATIONS AND REQUIREMENTS:
Special Conditions of Employment: Position may be required to work flexible hours particularly given campuses’ extended hours of operation, and may require occasional weekend and/or evening work. All applicants are subject to a background check and criminal history review. Working conditions are normal for an office environment.
Previous Experience:
- Prefer experience working in an Admission or Registrar office in a Higher Education Institution or equivalent work experience
Desired Qualifications:
- Ability to perform accurate and efficient entry of data into administrative software
- Adequate typing skills to complete data entry requests in a timely manner
- Ability to prioritize duties when faced with interruptions, distractions and fluctuating workload and completing them in a timely manner
- Communication and interpersonal skills, with the ability to interact with diverse individuals and groups at all organizational levels, both inside and outside of the university
- Ability to organize and handle large quantity of work with accuracy and efficiency
- Ability to use tact and diplomacy and maintain a high level of confidentiality
- Knowledge of basic arithmetic computations
- Strong commitment to teamwork and customer service
Knowledge and Education:
- Experience working in an Admission or Registrar office in a Higher Education Institution or equivalent work experience
- Knowledge and experience with administrative computing and document imaging systems, preferably Banner, ImageNow, Intelligent Capture, TargetX, and Salesforce
- Knowledge of Admission policies and procedures
- Knowledge of UMass Global University policies and procedures
Machines, Tools, Equipment, Electronic Devices and Software:
- Banner, Salesforce, TargetX, Argos, Perceptive Content, SoftDocs, Raptor, Axiom, Microsoft Suite, ShoreTel, Zoom, and other enrollment management software incorporated in the future to support the department.
Contact with Students: Daily.
Contact with Faculty and/or Staff: Daily
Contact with Community and Vendors: Occasional
At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits:
Health: Medical, dental, and vision coverage with spending account options.
Work-Life Balance: Flexible schedules, 1/2 day Fridays (biweekly), remote options, generous time off, and a paid winter break.
Financial Security: Life, disability, and supplemental insurance, legal and identity protection, and student debt support.
Education: Tuition discounts for employees and family and Tuition Exchange program with other universities.
Wellness: Counseling services, Calm app access, and year-round wellness programs.
Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to a 6% match for a 9% total employer contribution!
Please Note: Internal Employees, please access the Jobs Hub app on the Workday Dashboard homepage to apply for the position.
Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.
Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.