Admission Service Representative

Please Note: Internal Employees, please access the Jobs Hub in Workday to apply for the position.

ABOUT US

University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning.​ With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world.

This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

Employees must be available for collaboration during core hours from 10am to 3pm (PST).

ABOUT THE ROLE

Under general direction from the Admissions Supervisor is responsible for the processing of applications in administrative computing system. The Admission Representative is responsible for successfully guiding the applicant through the admissions process and for representing UMass Global in a positive and professional manner. Key qualifications include the following: prior higher education work experience, experience with administrative computing, and data entry/document management experience.

TYPE OF SUPERVISION RECEIVED:

• General direction from the Assistant Director of Admission and Evaluation

POSITION DUTIES AND RESPONSIBILITIES:

Essential functions: 100% of time

• Process applications in administrative computing system
• Prepare files for evaluation/decision. Link scanned documents in document imaging system. Create and update files. Track received documents in computing system, enter transfer coursework. Input communication codes, status codes, and trigger correspondence
• Provide support and assistance to both applicants and University staff
• Assist applicants and campus staff with troubleshooting issues as related to policies and procedures
• Assist in the development of training materials
• Assist with the training of University staff
• Run audit reports on application data and follow up with University staff
• Assist with quality control reporting and data integrity
• Responsible for maintaining regular contact with staff, particularly the Enrollment Coaches, via regular scheduled conference calls, on-line meetings, and data report follow-up
• Act as liaison between University staff and Admissions Supervisor
• Assist in the updating and review of applications and forms
• Assist with testing new procedures and processes
• Other duties as assigned to support the Central Admission Office

Non-Essential Functions of the Job:

• May require work hours outside of standard business hours.

POSITION SPECIFICATIONS AND REQUIREMENTS:

Special Conditions of Employment: Position may be required to work flexible hours particularly given campuses’ extended hours of operation and may require occasional weekend and/or evening work. All applicants are subject to a background check and criminal history review. Working conditions are normal for an office environment.

Previous Experience:

• Prefer experience working in an Admission or Registrar office in a Higher Education Institution or equivalent work experience

Desired Qualifications:

• Ability to perform accurate and efficient entry of data into administrative software
• Adequate typing skills to complete data entry requests in a timely manner
• Ability to prioritize duties when faced with interruptions, distractions and fluctuating workload and completing them in a timely manner
• Communication and interpersonal skills, with the ability to interact with diverse individuals and groups at all organizational levels, both inside and outside of the university
• Ability to organize and handle large quantity of work with accuracy and efficiency
• Ability to use tact and diplomacy and maintain a high level of confidentiality
• Knowledge of basic arithmetic computations
• Strong commitment to teamwork and customer service

Knowledge and Education:

• Experience working in an Admission or Registrar office in a Higher Education Institution or equivalent work experience
• Knowledge and experience with administrative computing and document imaging systems, preferably Banner, ImageNow, Intelligent Capture, TargetX, and Salesforce
• Knowledge of Admission policies and procedures
• Knowledge of UMass Global University policies and procedures

Machines, Tools, Equipment, Electronic Devices and Software:

• Banner, Salesforce, TargetX, Argos, Perceptive Content, SoftDocs, Raptor, Axiom, Microsoft Suite, ShoreTel, Zoom, and other enrollment management software incorporated in the future to support the department.

Contact with Students: Daily.

Contact with Faculty and/or Staff: Daily

Contact with Community and Vendors: Occasional

The hiring range for this position is $16.00 - $18.20 per hour. Offers are determined by a variety of factors, including but not limited to: geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

BENEFITS AND PERKS

At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits:

• Health: Medical, dental, and vision coverage with spending account options.
• Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
• Financial Security: Life, disability, accident, legal, identity protection, and student debt support.
• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.
• Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.