Virtual Learning Facilitator

🌟Virtual Learning Facilitator (100% Remote, Contract)

CapeTalent isn’t your average staffing agency—we connect top-tier Learning & Development professionals with Fortune 1000 companies to create training programs that are as engaging as they are effective.

📝 Contract Details

• November 2025
• 6 months 
• 40 hrs/week
• Remote – United States candidates only
• 9-5pm Flexible (EST, CST, PST, MST); daily Slack communication
• $60-$70/hour (C2C or 1099) with flexibility for the right talent (as always)
• Laptop provided
• Portfolio link must be included on resume to be considered

📌 About the Contract

This is a contract role with a global FinTech leader supporting their enterprise level suite of financial products while keeping a customer-first mindset.

🎬 About the Role

We are seeking a dynamic and engaging Learning Facilitator to deliver high-impact training and coaching for contact center and customer experience professionals. This role combines virtual delivery, and learner coaching to ensure participants master the skills and behaviors that drive world-class service performance. 

🎯What You’ll Do

• Deliver virtual sessions on customer service, communication skills, empathy, systems navigation, and product knowledge.
• Facilitate onboarding and upskilling programs for contact center agents and team leads.
• Create an inclusive, engaging environment that encourages participation.
• Use role plays, call listening exercises, and simulations to build job-ready skills.
• Provide one-on-one and group coaching to reinforce eLearning content.
• Observe live or recorded calls and provide feedback to improve quality.
• Track learner progress and assessment completion.
• Partner with QA and Operations to align learning with KPIs.
• Recommend improvements to content and delivery methods.

🔍 What We’re Looking For

• 3–5 years’ experience facilitating training in contact center or customer service environments.
• Proven success coaching frontline employees.
• Experience with blended learning (ILT, VILT, eLearning).
• Skilled in facilitation tools (Zoom, Teams, Webex, Miro, etc.)
• Experience with LMS platforms and CRM systems.
• Excellent communication and storytelling skills.
• Certification in facilitation, learning, or coaching (ATD, Kirkpatrick, ICF) is preferred.
• Experience in contact center operations, QA, or leadership is preferred.

💡 You’ll Thrive in This Role If You

• Communicate with energy and authenticity, making every session engaging and relatable.
• Love coaching others, giving clear, supportive feedback that builds confidence.
• Adapt quickly, staying calm and creative when plans or technology shift.
• Enjoy using digital tools, turning virtual sessions into interactive experiences.
• Focus on performance, connecting learning outcomes to real business results.
• Collaborate naturally, partnering across teams to drive continuous improvement.