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Student Support Advisor

004 K12 Virtual Schools LLC
Full-time
On-site
US - NC - Remote United States of America

Job Description

Residency Requirements: Must reside in North Carolina

The Advisor is the primary point of contact for assigned students/families for non-instructional matters. The role helps foster a high touch approach to educational support and exhibits a commitment and desire to provide the best experience possible for students and families. The role empowers families to increase their involvement and assist in their student’s education, facilitates engagement in school activities and provides clear and consistent communication regarding school expectations and activities.

K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.

Passionate Educators are needed at the Stride K12 partner school, North Carolina Virtual Academy (NCVA). We want you to be a part of our talented team!

The mission of North Carolina Virtual Academy (NCVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Oversees a caseload of students assigned to as the primary point of contact with the school
  • Monitors student participation and works to contact students who do not attend; (Using the GO Outreach Box to identify SS struggles);
  • Using Guided Outreach, or GO Box, ensures a Strong Start at the school and identifies students showing signs of academic decline as determined by course grades, log-ins, course activity and missing assignments, and initiates appropriate student support interventions;
  • Arranges support conferences as needed to address performance concerns;
  • Assists students in creating plans to Student Support plans;
  • Oversees the onboarding process for assigned students;
  • Provides a reactive response to students who reach out for support;
  • Provides proactive outreach to students identified at risk using GO Outreach Box: 2, 3 and 5;
  • Provides ongoing re-registration support;
  • Serves as a liaison between the student, Learning Coach and teachers to ensure that all school personnel understand how to contact and communicate with the student in a manner that builds ties between the student and the school;
  • Provides outreach, training, and support to families who respond to Students First Check In surveys as it relates to family engagement to enhance the sense of community and belonging;
  • Provides individualized attention and support to students and Learning Coaches identified for training gaps or requested networking within the school community;
  • Serves as a point of contact for all non-instructional issues after placement, ensuring students have all necessary equipment and know both how and when to access their courses;
  • Initiates meaningful contact by phone with students and their Learning Coach;
  • Participates in the live online orientation sessions;
  • Oversees weekly office hours/help sessions to support new families through the Strong Start process;
  • Serves as a liaison between students and/or Learning Coaches and teachers and/or administration;
  • Identifies school programs, resources, assistance to help each family make the most of what the schools have to offer;
  • Increases professional knowledge and skills by attending required staff meetings; participating in school and K12 sponsored Professional Development and seeking other professional learning opportunities.

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

MINIMUM REQUIRED QUALIFICATIONS:

  • Two (2) years of college AND
  • Two (2) years of experience in education OR
  • Equivalent combination of education and related experience

OTHER REQUIRED QUALIFICATIONS:

  • Strong written and verbal communication skills;
  • Excellent problem-solving skills;
  • Organizations skills, multi-tasking abilities;
  • Customer service focus;
  • Adaptable and comfortable in a fast-paced work environment;
  • Experience coordinating academically-oriented clubs and extra-curricular activities;
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); Web proficiency;
  • Familiarity with the online learning experience;
  • Ability to travel 25% of the time;
  • Ability to pass required background check.

DESIRED QUALIFICATIONS:

  • Experience working with the proposed age group;
  • Experience supporting adults and children in learning and the use of technology;
  • An ability to learn new technology tools quickly (e.g. database and web-based tools);

Job Type

Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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