Student Success Advisor

Job Description

Residency Requirements

• This position is virtual and open to residents of the 50 states and Washington, D.C.

K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.

Passionate Educators are needed at the Stride K12 partner school, The Keystone School. We want you to be a part of our talented team!

The Keystone School offers a self-paced online learning environment and educational programs that meet your student where they are. Our model offers the flexibility that today's students need combined with the high-quality curriculum they deserve.

The Student Success Advisor provides ongoing student and parent support to ensure student engagement, academic success and retention. This person is responsible for creating parent and student resources and hosting live-virtual orientations. In addition, they will identify students who are struggling in the program and utilizing program resources and engagement strategies that will improve student performance and family involvement. It is imperative that the Student Success Advisor develops a rapport with students and parents and demonstrates a positive outlook on student performance and potential.

ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

• Initiate orientation outreach to families to communicate student progress in the program.
• Conduct webinar sessions with groups of students and their parents to develop online learning skills.
• Work with students and parents to create a personalized study plan with monthly goal-setting to ensure they stay on pace.
• Collaborate with other departments to deliver strategies that will improve student and parent engagement and academic success.
• Provide student and parent support in navigating within the Learning Management systems.
• Maintain student/parent communications log.
• Participate in student recruitment and retention activities/events to develop a rapport with students.
• Escalate student Help Desk tickets to appropriate staff.
• Provide support to families on email and parent observer accounts.
• Enter data accurately into student data systems and Excel.
• Other related duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS:

• Associate degree AND
• 2 or more years customer service experience or student support
• Experience working with children or youth
• Demonstrated proficiency in using online tools and applications
• Professional verbal and writing skills
• Comfortable with online and telephone communication with customers
• Ability to pass required background check.

Knowledge, Skills, and Abilities:

• Good working knowledge of Microsoft Office Suite, including Word, Excel and Power Point
• Strong organizational skills
• Strong level of attention to detail is essential
• Self-Starter
• Excellent communication and interpersonal skills
• A commitment to helping students and parents be successful in the online school environment
• Strong oral presenting skills

DESIRED QUALIFICATIONS:

• Bachelor’s Degree

Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.

• We anticipate the salary range to be $15-$20/hour. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a home-based position

Job Type

Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.