Compensation Range:
Hourly: $20.00 - $23.00
Position Summary:
The Student Business Services Specialist reviews, analyzes, and implements necessary procedures to return credit balances from student accounts. Ensures the accurate and timely posting of fees, payments, grants, and scholarships to student accounts. Contacts appropriate staff in the Student Financial Services department in order to expedite return of funds, as necessary. Interfaces between students and appropriate National University (NU) departments. Serves as an advocate for student questions and concerns in a peer-based environment regarding return of funds. Maintains a high volume of productivity, accuracy, and customer service. Ensures compliance with Title IV federal regulations, due diligence, Fair Debt Collection & Practices Act (FDCPA), Family Educational Rights & Privacy Act (FERPA), and University policies. Participates in finance outreach assignments, including but not limited to, return of funds, missing documents, new students, and Days Tuition Outstanding (DTO).
Essential Functions:
Supervisory Responsibilities: N/A
Requirements:
Education & Experience:
Competencies/Technical/Functional Skills:
Physical Demands/Environment:
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures and viewing a computer terminal. The work is performed in an office environment.
Location: Remote
Travel: No Travel Required
DISCLOSURE AND ACKNOWLEDGEMENT:
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other associates.
This job description in no way states or implies that these are the only duties to be performed by the incumbent of this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by the supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis, meaning that either National University System or an employee may terminate the employment relationship at any time, with or without cause, notice, reason, or justification.
Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.
National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.
National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.