Student Affairs Manager, CFFP

Job Title

Student Affairs Manager, CFFP

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The WM Student Affairs Manager provides comprehensive guidance to student-facing staff on all aspects of the College’s academic programs, ensuring full understanding and accurate communication of policies and procedures. This role manages a suite of enrollment, retention, and completion reports, analyzing data to drive process enhancements and identify best practices. The Coordinator qualifies and distributes leads to the enrollment team, maintains meticulous student records, and responds to student inquiries with a focus on appeals processes. Active participation in various committees is expected, with potential leadership opportunities. The Coordinator champions continuous improvement within Student Affairs, fostering a culture of innovation and collaboration. Additionally, the role contributes to the divisional strategic plan and supports course quality control measures.

Primary/Key Responsibilities

• Understand and advise student-facing staff on all aspects of the College’s programs and courses, including but not limited to CFP Education and Exam Prep Review, Professional Designations and master’s programs.
• Must fully understand and clearly communicate policies and procedures in accordance with HLC standards, various continuous education reporting requirements, and the stackability of offerings.
• Serve on the Vice President of Student Affairs’ Leadership Team, collaborating with division managers on the creation, execution and monitoring of the division’s strategic plan.
• Enable data-driven decision making within the division and across the college by analyzing data, making recommendations, investigating improvements and advocating for best practices.
• Facilitate and advocate for Continuous Improvement in Student Affairs and beyond by encouraging staff contributions to ideas, driving investigation of solutions, and communicating progress and outcome of suggestions.
• Support Enrollment and Student Services teams by managing reports including but not limited to Purchased Products, Program Hold Release, Abandoned Cart, Past Expected, Near Expiration, Seminar Enrollments and LMS Completions, distributing leads and opportunities to the enrollment team, encouraging best practices amongst staff on these teams, manage and respond to messages sent to the College from students, especially in regard to appeals processes and decisions.
• Manage, maintain, and enhance student-facing communication documentation for the division.
• Ensure effective and high quality student experiences by supporting faculty, staff and the Production team in the User Acceptance Testing and Quality Control of courses and course ordering processes, advocating for changes to the process and courses as appropriate.
• Advance committee goals by serving on the Retention Committee and serving as chair of the Extenuating Circumstances Committee. Communicate committee activities and outcomes to Student Affairs Leadership Team and Student Affairs at large.

Minimum Qualifications

• Bachelor’s degree in business, higher education, or related field or equivalent experience.
• Minimum of 5 years’ experience in student/customer relations.
• PC Literate, Google Suite and/or MS Office
• Strong communication skills, self-organizational skills, process and systems improvement mindset, and ability to build relationships across the organization quickly
• Ability to quickly learn and navigate new systems.
• High-level working knowledge of Salesforce and OPS3
• Ability to work with, analyze and use data to inform and improve decision making and processes.

Preferred Qualifications

• Previous leadership experience

Beyond base salary, our comprehensive total rewards package includes:

- Remote work provides a flexible work/life balance
- Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
- Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
- Comprehensive health benefits new hire eligibility starts on day 1 of employment
- Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.

At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.

For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws.

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Location

Remote/Nationwide, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Student Acquisition

Business Unit

BU00117 College for Financial Planning

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.