People Operations Specialist

Please Note: Internal Employees, please access the Jobs Hub app on the Workday Dashboard homepage to apply for the position.

The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report.

The People Operations Specialist supports personnel operations, overseeing the employee lifecycle from onboarding through offboarding. This role manages personnel transaction processing in the HRIS, ensuring standard operating procedures are followed and maintaining accurate data and employee records. The position also recommends system enhancements and automation to improve the efficiency of the employee experience, responds to employee inquiries on general HR matters, and provides administrative support for HR projects.

TYPE OF SUPERVISION:

Receive general supervision from the Manager, People Data & Compensation.

• General Supervision — indicates that the incumbent performs a variety of duties; some of which may be complex duties within established policy guidelines; and receives occasional supervision.

POSITION DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

Personnel Operations

• Complete personnel transactions after hire through termination to include job changes (promotions, advancements, lateral moves), data changes (cost center, location, name, change in hours, change in classification), maintenance of reporting structures and all data related to employee lifecycle.
• Manage the HR email inbox; respond to general HR inquiries, research and provide answers or route to appropriate area. Oversee the VOE, unemployment and Paid Student Loan Forgiveness verification (PSLF) process.
• Administer recognition programs, ensuring accurate tracking and processing of rewards. Collaborate with various stakeholders and departments to ensure clear communication, compliance and timely processing.
• Create and maintain standard operating procedures, process workflows and job aids related to general HR processes, both internal and external facing (employees/managers).
• Coordinate with the Faculty Affairs Office to ensure faculty transactions, documentation, agreements, communications and policies are aligned.
• Order and coordinate the electronic distribution of required compliance postings ensuring all remote employees are promptly informed and can readily access mandated legal notices at all times

HRIS Administration

• Optimize Workday HCM ensuring efficient and favorable experiences for employees and managers. Partner with IT to make necessary updates to the HRIS.
• Own HCM related data, data entry, business processes and integrations with other systems. Troubleshoot issues, analyze processes routinely and make recommendations for maintenance of business processes and integrations with consideration of impact to other functional areas and employee groups.
• Audit Workday HCM transactions, personnel data and organizational structure; work with various stakeholders (payroll, IT, faculty affairs, benefits, compensation, finance) to reconcile discrepancies and outstanding workday tasks.
• Maintain Workday reports, including custom reports and dashboards for various stakeholders capturing the appropriate data fields, filters, and prompts. Collaborate with IT on complex reporting and dashboard needs by clearly defining specifications and desired outputs.
• Review, recommend and test bi-annual system upgrades and enhancements related to Workday HCM.
• Assist in maintaining accurate position data in Workday by routinely cross-checking against the fiscal year budget during the review of new position requests and the management of vacated positions.

Employee Onboarding and Offboarding

• Conduct new hire orientation and manage the onboarding experience beyond the first day, utilizing system automation to ensure timely completion of policy acknowledgements, required training, and new hire paperwork.
• Oversee employee offboarding experience and process. Maintain offboarding documents and standardized communication. Collaborate with HR Business Partners, IT, Payroll, Benefits and Faculty Affairs team(s) to create a holistic offboarding experience.
• Run and maintain employee termination reports and collaborate with broader HR team to proactively provide insights.

Record Retention and Data Management

• Oversee the meticulous management of HCM data records across document management systems. Adhering to HR data standards, implement structured system for accurate data entry, storage, and retrieval, maintaining data integrity and compliance. Work with HR functions/Faculty Affairs to develop and implement ways to improve data quality.

Other Duties

• Responsible for external form maintenance (Cognito) and reporting related to general HR forms.
• Provide administrative support to HR Leadership and other HR functions as needed.
• Process and reconcile department related expenditures and p-card transactions.
• Contribute to the automation of administrative processes by identifying opportunities for AI-driven solutions, enhancing efficiency and productivity across HR operations

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• At least 2 years of work experience in human resources
• Bachelor’s degree in Human Resources, Business Administration or related field, or equivalent work experience.
• Demonstrated experience with Workday HCM. System implementation preferred.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Understanding of HR functions, policies, procedures, and compliance requirements related to personnel transactions, onboarding, offboarding, and HR data management
• Familiarity and expertise in utilizing Workday HCM, with an understanding of relational databases and Workday-specific concepts ( such as tenant configuration, business processes, and approval routing)
• Proficient in using Excel to sort, filter, and analyze large data sets, and skilled at generating, running, and interpreting reports to extract and present data relevant to specific projects or business solutions
• Strong written and verbal communication skills
• Organized and pays attention to details
• Resourceful and uses available resources/tools to answer problems and provide solutions
• Independently perform assigned responsibilities and prioritize tasks effectively to meet deadlines and manage workflow in a fast-paced environment.
• Ability to collaborate with various teams
• Takes initiative to suggest process improvements and seeks out ways to add value and drive positive change without waiting for direction
• Aptitude for quickly learning and adapting to new technologies, with proficiency in HR/office applications and an eagerness to learn and apply emerging tools such as AI

Machines, Tools, Equipment, Electronic Devices and Software: Proficient in Microsoft Office suite (Outlook, Word, Excel, PowerPoint), video conference technology (Zoom, Microsoft Teams), HRIS systems

Remote work from any of the following states – Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

Employees must be available for collaboration during core hours from 10am to 3pm (PST).

The hiring salary range for this position is $23.30 to $28.80 per hour. Offers are determined by a variety of factors, including but not limited to: geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits:

• Health: Medical, dental, and vision coverage with spending account options.
• Work-Life Balance: Flexible schedules, 1/2 day Fridays (biweekly), remote options, generous time off, and a paid winter break.
• Financial Security: Life, disability, and supplemental insurance, legal and identity protection, and student debt support.
• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to a 6% match for a 9% total employer contribution!
• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities.
• Wellness: Counseling services, Calm app access, and year-round wellness programs.

Please Note: Internal Employees, please access the Jobs Hub app on the Workday Dashboard homepage to apply for the position.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.