Onboarding and Engagement Specialist

Job Description

The Onboarding & Engagement Specialist plays a critical role in ensuring that new students at Ohio Digital Learning School (ODLS) have a strong and successful start. This position focuses on the first two weeks of each student’s onboarding journey, providing proactive support, guidance, and engagement to help students and families acclimate to the school’s online learning environment. After the initial onboarding period, the specialist supports year-round student engagement initiatives and assists with re-registration campaigns to promote retention and ongoing connection with the school community.

K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.

Passionate Educators are needed at the Stride K12 partner school, Ohio Digital Learning School (ODLS). We want you to be a part of our talented team!

The mission of Ohio Digital Learning School (ODLS) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!

Key Responsibilities:

New Student Onboarding (First Two Weeks)

• Welcome newly enrolled students and families with personalized communication, ensuring they understand school expectations, schedules, and resources.
• Guide students through orientation requirements, including platform navigation (Canvas, Engagli), attendance procedures, and accessing course materials.
• Track and monitor new student progress during the first two weeks, intervening promptly if engagement or login requirements are not met.
• Provide technical support guidance for account access, login troubleshooting, and required assessments.
• Collaborate with teachers, counselors, and operations staff to address student or family concerns quickly.

Student Engagement & Retention

• Plan and facilitate virtual events, challenges, and activities that foster community and student participation throughout the year.
• Identify students who may be at risk of disengagement and implement outreach strategies to re-connect them to school activities and resources.
• Maintain accurate records of student participation in engagement activities and provide reports as needed.

Re-Registration Support

• Assist with annual re-registration campaigns by contacting families, answering questions, and providing guidance on the process.
• Track re-registration data and follow up with families who have not yet confirmed their intent to return.
• Work closely with the enrollment and operations teams to ensure accurate student status updates.

Required Skills & Competencies

• Strong communication skills, both verbal and written, with the ability to build rapport with families and students.
• Excellent organizational and time-management skills; able to manage multiple onboarding cases simultaneously.
• Proficiency in virtual learning platforms, student information systems, and common communication tools.
• Problem-solving skills with the ability to address challenges quickly and professionally.
• Customer service mindset with a focus on creating a positive student experience.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Experience in student services, customer service, or education preferred.
• Familiarity with online learning environments strongly preferred.

Work Environment

This position is primarily remote but may require occasional in-person meetings, events, or training sessions. Evening or weekend work may be required during peak onboarding or re-registration periods.

Job Type

Board Employee

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.