Credential Analyst

Please Note: Internal Employees, please access the Jobs Hub app on the Workday Dashboard homepage to apply for the position.

The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report.

At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. With our affordable and flexible benefit packages we aim to provide peace of mind to allow employees to focus on important aspects of their lives. Our benefits include:

Healthcare

Medical, dental, and vision plans - including health and flexible spending accounts - that cover you and your family.

Work-Life Balance

We encourage a healthy work-life balance, that’s why we offer flexible schedules and remote work opportunities. In addition, we provide generous vacation and sick time and 13 paid holidays which includes a winter break.

Financial Protection

For life's unexpected surprises - we provide life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance. We also have programs to help you manage student debt offered through SAVI. Employees are also eligible for Public Student Loan Forgiveness.

Tuition Remission

We support the educational goals of you and your family by providing tuition discounts at UMass Global and Chapman University.

Wellbeing

24/7 counseling support, through our Employee Assistance Program, and free premium subscription to Calm for you and your dependents! In addition, our Wellness program provides year-round events that bring together our community and promotes employee well-being.

Retirement

Pre-tax and Roth options with a generous match of 6% and additional employer contribution of 3% - totaling 9%!

Responsible for the technical and specialized functions as defined by the California Commission on Teacher Credentialing (CTC) and UMass Global University to support and audit the qualifications for admission, preparation and completion of fieldwork, credential recommendations and employment authorizations for teacher and service credential candidates.

Note: This position is hybrid, and candidates must be within a reasonable driving distance from the Central Admin Office in Aliso Viejo, CA 92656.

The hiring range for this position is $23.00 - $26.00 per hour. Offers are determined by a variety of factors, including but not limited to: geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

TYPE OF SUPERVISION:

Receive general supervision from the Director of Credential Services.

• General Supervision — indicates that the incumbent performs a variety of duties; some of which may be complex duties within established policy guidelines; and receives occasional supervision.

POSITION DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

General

• Evaluate, process and update student degree audits as program requirements are met
• Provide clear and detailed guidance to students, faculty, and staff regarding credentialing requirements, timelines, and procedures
• Coordinate with the Advising Office to support students facing complex credentialing challenges or unique circumstances
• Contribute to the development and refinement of credentialing processes, policies, and workflows to improve efficiency and student satisfaction
• Link licensure documents to student files
• Serve as the primary point of contact for UMass Global staff in determining the appropriate credential and/or degree programs for current students
• Collaborate and communicate regularly with staff and faculty regarding student progress in meeting program and credential requirements
• Respond to student questions regarding licensure requirements
• Process, review, and recommend students to the Commission on Teaching Credentialing (CTC) for all student teaching, licensure, credential, authorizations and state certificates. Including, but not limited to, out-of-state verifications and student qualifications for supplementary authorizations.
• Serve as the liaison to County Offices, School Districts, and other entities in the school system in regards to licensure requirements
• Assist the Director of Credential Services and the Assistant Director of Credentials and Clinical Practice with gathering data for state and federal reports
• Attend CTC workshops for credential analysts and conferences as directed by the Director, Credential Services.

Prospective Students

• Serve as the primary point of contact for UMass Global staff in determining the appropriate credential and/or degree programs for prospective students
• Collaborate with the Enrollment Coaching Center to address questions regarding appropriate programs for prospective candidates

Student Teaching/Fieldwork

• Process student teaching applications and evaluate student teaching eligibility
• Process intern eligibility applications
• Monitor and track student progress towards meeting the clearance requirements for student teaching
• Collaborate and communicate with the Director of Clinical Services and Clinical Coordinators on the application and clearance process for student teachers
• Serve as a liaison for the campuses and students in regards to County Offices, School Districts, and other entities in the school system in regards to Memo of Understanding, student teaching requirements, and employment offers
• Maintain a database of district agreements and track the approval process
• Work with the Assessment Manager with deploying student teacher, master teacher and university supervisor surveys
• Assist the Director of Clinical Services in developing and implementing web based trainings for Clinical Coordinators, students, mentor teachers and university supervisors

Credential Recommendations

• Monitor student completion of non-coursework requirements
• Process out-of-state verifications
• Adjust DegreeWorks audits
• Prepare credential recommendations for CTC
• Serve as a liaison to CTC regarding credential recommendations
• Perform other duties, as assigned

TOTAL

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• Bachelor’s degree or equivalent combination of education and work experience
• Prior training as a recommending agent by the CTC is preferred
• Experience with student teaching placement, accreditation and credential processes is preferred
• High level of team experience and customer service

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to use technology to improve efficiency and processing overall work flow
• Knowledge of P-12 system and organization in regards to MOU and Human Resources processing
• Knowledge of CTC and Accreditation policies in regards to licensure and student teachin
• Proven ability to handle sensitive information and maintain confidentiality
• Knowledge of credentials and accreditation policies
• Able to work in a complex process system of auditing, evaluating and analyzing information environment
• Exceptional written and verbal communication skills with the ability to draft professional correspondence and accurately interpret and convey credentialing requirements, timelines, and processes
• Strong attention to detail, with the ability to verify records and ensure compliance with regulatory standards
• Excellent organizational skills, including effective planning and time management to meet deadlines
• Demonstrated ability to foster and maintain cooperative working relationships

Machines, Tools, Equipment, Electronic Devices and Software: Personal computer and intermediate knowledge of Microsoft Office Suite, including word, excel, and outlook.

Contact with Students: Frequent

Contact with Faculty and/or Staff: Frequent

Contact with Community and Vendors: Occasional

Please Note: Internal Employees, please access the Jobs Hub app on the Workday Dashboard homepage to apply for the position.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.