Contract Customer Success Lead at Senja [remote]

We’re hiring a Customer Success contractor at $7,000 per month to help our customers get real results with Senja and stay with us for the long term.

This role is unique because you will be our first full-time success hire, help us deliver audacious goals, and work across the full customer lifecycle:

• From first contact and education
• Through onboarding and concierge migration
• Into ongoing success, expansion, renewals and partnerships

Applications close Friday 6th February 2026

Why work at Senja ✨

You’ll be taking our product from 3,000 → 10,000 paying customers, and directly shaping how a profitable SaaS scales:

• We’re a small (3 person), high-leverage team
• Fully remote, work from anywhere
• Low-meeting culture [1-2 calls a week, unless more are needed]
• Shipping culture: weekly sprints, ship fast, at quality [yes, it’s hard]
• PLG: we're product led, product is our business, we're crafting the best
• Our business is profitable, bootstrapped, no investors, no politics, and the best ideas win
• Radical transparency, see impact of work on metrics and revenue
• Battle tested SOPs in place, but add your own ideas

Goals

Here’s what we want you to to do. We share this to be transparent about what the role looks like in action.

• Increase our customer activation and free → paid rates
• Migrate up to 8 customers a week from other tools and manual testimonial collection
• Send 10 - 15 success emails a day
• Connect to 5 creator educators a day
• Producing multiple educational assets a week
• Maintain strong visibility of your progress (to-dos, in progress, blocked) in Linear
• Follow and update the Success SOPs as you go

What you’ll be doing

What is unique about this role is it’s ‘full stack’ and requires building relationships throughout the customer lifecycle. Here’s what that looks like in practice:

✅ Senja is a proof tool. You will use our customer stories, testimonials and case studies to drive action.

Educating customers

• Help customers understand how to get real value from Senja
• Run 1:1 and small group education sessions and office hours
• Create clear Tellas, guides, and templates to unblock customers quickly

Concierge migration

• Offer migration for high-value customers moving from other tools, or manual collection
• Audit their current setup and design a simple migration plan
• Personally import, clean, and organise their testimonials in Senja
• Make switching to Senja feel effortless and low-risk

Permission-based outbound sales

• Reach out to high-intent leads and existing users in a helpful, non-pushy way
• Use permission-based outreach to start conversations, understand their goals, and offer value first
• When it makes sense, make clear, honest offers that help them get more out of Senja (upgrades, expansions, new use cases)

Report and document

• Track key activities and outcomes across your customers
• Send regular updates with progress to goals
• Document what works in SOPs so we can turn it into repeatable playbooks

About Senja

Get to know Senja

• Senja.io is a tool that helps creators and businesses collect, import, manage and share testimonials from their happy customers
• We launched about 4 years ago and have been growing fast since then
• We are completely bootstrapped, fully profitable and have almost 3,000 paying customers
• We’re a small (by design) 3-person full-time team who build our startup in public
• We’re used and loved by leading creator educators including Jay Clouse, Kieran Drew, Katelyn Bourgoin, Justin Moore and many more
• We believe in giving back - and give 3% of our revenue to charity

https://widget.senja.io/widget/38e9e0cc-c703-4401-8263-33705017530d

✨This is a Senja widget

Required skills

We are looking for someone who:

• Is excellent at building relationships
  • People feel understood and looked after when they talk to you
  • You listen carefully, ask good questions, and follow through
• Has high integrity
  • You care about doing right by customers and by the team
  • You are honest, do what you say you will do, and are comfortable saying “no” when something is not a fit
• Is comfortable working across the full customer lifecycle
  • From first conversation to migration, onboarding, and long-term success
  • Including permission-based sales
• Is proactive, organised, and detail-orientated
  • You spot opportunities to improve the customer experience and act on them
  • You are comfortable working in a lean, fast-moving team

Attitude

Is this you?

• Hard working w/ high expectations for quality
• Someone who gets shit done
• Owner of outcomes not just actions
• Clear communicator
  • Proactive
  • Concise, plain language, no BS
  • Detail-orientated
• You are someone that can manage up - and communicate when things aren’t going as planned
• You can work autonomously, and aren’t afraid to break things
• You are someone who can push back, and tell us when there’s a better way to do things

Who this role is for

• You have 3+ years in a customer success role
  • And you’re ready to take complete ownership
• You’re a creator or have worked in the creator educator space
  • This will give you a big head start
• You use Senja (or a similar tool) to collect testimonials for your own business or projects
  • So you’re familiar with our product and the space
• You enjoy speaking with customers daily and turning conversations into clear actions
  • We need to leverage relationships to scale our business

Who this role is not for

Please consider if you’re looking for something different

• You only want to create educational content
  • This role includes outreach and 1:1 relationship building
• You need heavy structure
  • We operate with lightweight SOPs
• You wait for permission
  • We have a strong bias to getting shit done
• You need large teams / managers
  • We’re lean by design and want to stay that way
• You are uncomfortable being fully accountable
  • We work to goals
• You don’t have experience
  • We’re looking for someone with strong opinions to come in and get to work

Compensation

• Full time, 5 days a week
• $7,000 per month + profit share
• $2000 professional dev budget
• Paid monthly within 48 hours of invoice
• Note: you are required to be available 3 hours/day in GMT/BST

*Mention Online Education Jobs, hello@onlineeducationjobs.com during your application process