Admissions Advisor

Job Title

Admissions Advisor

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Admissions Advisor is responsible for advising and counseling prospective students over the phone and/or via email and chat technology. Utilizing the university's admissions process, this role provides accurate information regarding academic programs, application requirements and enrollment procedures. In addition, s/he provides any admissions-related information to the student while exercising the highest levels of integrity in customer service throughout the student's experience at Purdue University Global.

Key Job Responsibilities:

• Advise and counsel the students through the Admissions process and facilitate the collection of all required Admissions documents relevant to the first term start.
• Conduct interviews and evaluate each prospective student based on his/her needs, desires, interests, qualifications, motivations, and commitments.
• Convey accurate, independently verifiable information in the proper context to enable applicants to make well-informed decisions to attend Purdue University Global.
• Know, maintain, adhere to, and comply with all applicable corporate, state and federal regulatory rules and policies for Admissions as prescribed by Purdue University Global and the Department of Education.
• Maintain continual contact with the student, providing the highest level of customer service throughout their journey at Purdue Global.
• Provide accurate and timely information regarding academic programs, application and enrollment procedures and requirements as well as any Admissions related information to the student.
• Be responsible for keeping current with program changes as well as to participate in programs for self-improvement and career development.
• Ensure prospective students have realistic expectations regarding their course of study by adhering strictly to established standards for Admissions.
• Act ethically and with integrity that is above reproach and fulfills all requirements of the Purdue University Global Admissions Code of Conduct document.
• Facilitate interdepartmental communications between Admissions, Financial Aid, Student Services, and Academics for the purpose of enhancing the Admissions Process and creating a positive team oriented atmosphere.
• Ensure that adequate, accurate and timely student records are created and maintained during the Admissions Process and are forwarded to other departments as appropriate.
• Assist other members of the Admissions department in routine and occasional activities as defined by your supervisor, and to perform other duties as assigned by the Admissions management.

Minimum Qualifications:

• Bachelor's Degree.
• Experience in Sales, Admissions, Call Center or Customer Service. Outbound call center experience preferred.
• Ability to work in a fast-paced, metrics driven and measured performance work environment.
• Excellent organizational and verbal/written communication skills
• Must be results driven, highly motivated, self-starter as well as adaptable to changing environments.
• Must be able to work some evenings and/or weekend schedules based on business needs.

Beyond base salary, our comprehensive total rewards package includes:

- Remote work provides a flexible work/life balance
- Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
- Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
- Comprehensive health benefits new hire eligibility starts on day 1 of employment
- Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.

At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.

For full-time positions, Kaplan offers two salary grades. This position is Salary Grade A: $31,200 to $78,600. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws.

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Location

Remote/Nationwide, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Admissions

Business Unit

00091 Kaplan Higher ED

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.