Administrative Assistant - SAS Social Work
Massachusetts Global (UMass Global)Please Note: Internal Employees, please access the Jobs Hub app on the Workday Dashboard homepage to apply for the position.
The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report.
At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. With our affordable and flexible benefit packages we aim to provide peace of mind to allow employees to focus on important aspects of their lives. Our benefits include:
Healthcare
Medical, dental, and vision plans - including health and flexible spending accounts - that cover you and your family.
Work-Life Balance
We encourage a healthy work-life balance, that’s why we offer flexible schedules and remote work opportunities. In addition, we provide generous vacation and sick time and paid holidays which includes a winter break.
Financial Protection
For life's unexpected surprises - we provide life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance. We also have programs to help you manage student debt offered through SAVI. Employees are also eligible for Public Student Loan Forgiveness.
Tuition Remission
We support the educational goals of you and your family by providing tuition discounts at UMass Global and Chapman University.
Wellbeing
24/7 counseling support, through our Employee Assistance Program, and free premium subscription to Calm for you and your dependents! In addition, our Wellness program provides year-round events that bring together our community and promotes employee well-being.
Retirement
Pre-tax and Roth options with a generous match of 6% and additional employer contribution of 3% - totaling 9%!
The Administrative Assistant - SAS Social Work role provides high-level administrative and program support for the Social Work department within the School of Arts & Sciences (SAS). Responsibilities include managing data systems, compiling reports, coordinating communication, supporting events and meetings, and assisting with student services and clinical placements. The role also involves calendar and travel coordination, document preparation, and may include specialized tasks or projects specific to departmental needs.
The person in this role must be able to work according to an 8 am -5 pm PST schedule.
Remote work from any of the following states – Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.
Recruiting in California and Massachusetts only if position job responsibilities warrant it.
The hiring range for this position is $23.00 - $28.30 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.
TYPE OF SUPERVISION:
Receives supervision from Associate Dean.
- Supervision — indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.
POSITION DUTIES AND RESPONSIBILITIES:
ESSENTIAL FUNCTIONS:
Percentage
- Provides assistance for the Social Work program, processes, and functions
- Performs data entry, information gathering, and maintains spreadsheets or databases from various systems (e.g., student information systems, placement platforms)
- Compiles reports and data summaries to inform program planning and decision-making
- Serve as communication hub for the department by organizing, storing, and integrating information for dissemination to faculty, staff, and/or students on behalf of the Social Work department
- Assists with conduct process communication and meetings
- Organizes, coordinates, plans, and conducts Social Work departmental events by securing space, equipment, food, preparing invitations, announcements, agendas, brochures, and packets, purchasing awards, coordinating travel arrangements and reservations, and overseeing the event as it occurs
- Manage and maintain supervisor's calendar and occasionally the department, including arranging meetings and conference calls, setting appointments, and coordinating use of facilities
- Coordinate travel logistics including processing travel requests, obtaining approvals, and reconciling travel expenses
- Assist with student inquiries and provide information about the Social Work program
- May register students each term who are enrolled in structured programs and assist with clinical experience placements by developing and maintaining databases of sites, preceptors, and students
- May prepare multimedia presentations for internal use
- May create new forms and templates, edit memos, letters, and other documents, as requested
- May order, store, and maintain inventories of department office supplies
- May provide administrative support to others, as assigned
- Remains competent and current by attending professional development courses, software training classes, and courses and/or training sessions as directed by the Associate Dean or required by the University
- May be responsible for special projects, programs, processes, and/or support that is specific and unique to the assigned department. These responsibilities may be temporary or on-going depending upon the assignment
95%
- Perform other duties, as assigned
5%
TOTAL
100%
POSITION SPECIFICATIONS AND REQUIREMENTS:
EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:
- Three (3) to five (5) of administrative experience, or an equivalent combination of relevant education, training, and work experience.
- Experience should include using tools such as Excel, Google Sheets, or other data management platforms to organize and summarize information.
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
- General understanding of education terminology and higher education organizational structure
- Strong working knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) or equivalent Google Workspace tools (Gmail, Docs, Sheets, Slides)
- Experienced in using productivity and collaboration tools such as Microsoft Office, Microsoft Teams, or Google Workspace to support clear, respectful, and engaging communication
- Ability to learn and leverage AI-powered tools (e.g., Microsoft Copilot, Google Gemini, ChatGPT, Grammarly, or similar) to improve productivity, streamline communication, draft content, summarize information, and support day-to-day administrative tasks
- Strong written and verbal communication skills
- Highly developed organizational skills and attention to detail
- Ability to work effectively and independently within a collaborative remote work environment
- Ability to prioritize multiple tasks and perform them in a timely and efficient manner
- Ability to work with deadlines and handle interruptions
- Willingness to learn new skills
Machines, Tools, Equipment, Electronic Devices and Software: Personal computer and intermediate knowledge of Zoom, Microsoft Office Suite, including word, excel, teams and outlook or equivalent Google Workspace tools (Gmail, Docs, Sheets, Slides).
Contact with Students: Frequent
Contact with Faculty and/or Staff: Frequent
Contact with Community and Vendors: Occasional
Please Note: Internal Employees, please access the Jobs Hub app on the Workday Dashboard homepage to apply for the position.
Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.
Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.