Supervisor, College Credit Academic Success

Job Title

Supervisor, College Credit Academic Success

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

About the University Partners (UP) & Innovation Group

Kaplan North America’s University Partners (UP) & Innovation group validates, incubates, and scales new businesses and products through both B2B2C and B2C models in partnership with leading higher education institutions.

The UP & Innovation group’s vision is to reinvent and lead the market for non-degree higher education programs by providing students with the best college- and career-focused educational experiences in partnership with the world’s most respected and innovative universities. We deliver exceptional, brand-enhancing value to our partners and inspire students everywhere to build futures out of their passions by providing exceptional learning experiences along the path to college and career.

The UP & Innovation Group’s Supervisor, Academic Success is responsible for supporting student success across the group’s growing portfolio of programs via the management of mentor, TA, or similar academic support activities. The Supervisor, Academic Success will directly recruit, hire, train, manage, and support a pool of part-time Teachers Assistants (TAs) and Lead TAs that support online College Credit courses that Kaplan operates on behalf of university partners. The Supervisor may also directly support students as a TA or Lead TA, as business needs require. The Supervisor will also have the opportunity, in collaboration with the Manager, to continuously evolve how TAs promote student success and satisfaction.

This role will share responsibility with the Academic Success team for the following metrics:

• TA performance and timeliness with key student-facing activities, e.g. assignment feedback, on-time grading, and student support

• Student satisfaction, as measured by TA ratings, NPS, and other student feedback

• Student success, as measured by pass rates and other learning outcomes

• TA engagement and satisfaction, as measured by retention and survey responses

Primary/Key Responsibilities

Performance Management & Supervision

• Directly supervise the evolving group of part-time staff to support a rapidly growing College Credit business. This includes:

  • Recruiting, hiring, and retaining the year-round and seasonal staffing required to meet business needs across a growing number of content areas

  • Onboarding and training TAs and other part-time staff to deliver a consistently high-quality academic experience to all College Credit students

  • Overseeing and administering the part-time team schedule to ensure optimal coverage and alignment with business needs

  • Managing TA and Lead TA compliance, performance, payroll, and ongoing development

Continuous Improvement of the College Credit TA Program

• Develop and implement strategies to continuously enhance how TAs deliver customer value and promote student success

• Monitor and evaluate the TA program's impact on student success outcomes

• Develop and implement grading calibration tools and processes to deliver consistent grading standards across students and cohorts

• Regularly analyze behavioral and grading data to identify trends and areas for improvement

• Collaborate with cross-functional partners (Product, Marketing, Technology, etc.) to continuously improve the overall academic experience for both students and TAs

Support Shared Outcomes for the Academic Success Team

• Collaborate with Manager and other Supervisors to support the overall management of part-time employees to deliver consistently high-quality academic experiences

• Contribute to engagement and job satisfaction across the broader Academic Success community

• Help manage and regularly update/iterate knowledge management and training resources for the Academic Success team

• Support data-driven experiments and iterations to evolve how the Academic Success team delivers customer value throughout the academic experience

Minimum Qualifications

Location

Remote/Nationwide, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Business Unit

00072 Kaplan Test Prep

At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.