If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

INTERNAL APPLICANTS MUST APPLY BY: 9:19:24

Job Profile Summary:

This position provides services and assistance to students with disabilities seeking accommodations under the ADA. Provides direct assistance to current students as well as consultation to WGU personnel, external agencies, and prospective students.

Essential Functions:

• Respond to inquiries about ADA services and eligibility, provide information to current and prospective students, university faculty and staff, and external agencies.
• Meet with students who are requesting services to gather information about their specific disabilities, needs, and accommodation requests.
• Assist individuals in understanding how ADA applies to their situation.
• Understand and clearly communicate WGU processes and policies.
• Verify eligibility for ADA services by an interactive process, including reviewing disability documentation from educational institutions, psychologists, psychiatrists, and other medical providers.
• Determine reasonable accommodations, generate and provide letters of accommodation to students.
• Research and resolve issues with approved accommodations.
• Maintain student ADA files, including medical documentation, accommodation letters and correspondence regarding ADA services.
• Maintain confidentiality regarding student health information.
• Provide timely responses to all student inquiries and accommodation requests.
• Provide ongoing consultation and assistance to faculty and staff who are working with students with disabilities.
• Provide counsel for students with disabilities to assist them in meeting educational goals and promote independence and self-advocacy.
• Assist in the research of assistive technologies and resources.
• Investigate and problem solve accessibility barriers utilizing appropriate resources and collaborating with other University departments.
• Performs other related duties as assigned.

Knowledge, Skill, and Abilities:

• Exemplary communication and social skills to unify ADA efforts among staff and students
• Ability to work with a wide variety of student issues and maintain student confidentiality
• Moderate to expert skill level with Microsoft Office Suite
• Ability to articulate university policies and requirements
• Ability to manage and organize multiple priorities in a fast-paced, dynamic, online environment
• Knowledge of training principles and techniques; ability to present training materials
• Understand and abide by nondiscrimination and equal access laws including the Americans with Disabilities Act and Sections 503 and 504 of the Rehabilitation Act of 1973, and other federal and state laws and regulations pertaining to persons with disabilities

Job Qualifications:

Minimum Qualifications:

• Bachelor’s degree in a field of study related to student affairs or disability services
• Two (2) years of experience in student affairs or disability services in a higher education setting

Preferred Qualifications:

• Master’s degree
• Experience with online and/or competency-based learners

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $45,300.00 - $67,900.00

WGU will accept applications for this position until 12:00 AM ET, 09/16/2024

How to apply: apply online

Full-time Regular Positions (FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.