If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Essential Functions and Responsibilities:
Provide weekly coaching and support for the Success Coaches on your team through regular phone conversations and other forms of communications.
Make certain regular and meaningful communications are occurring between coaches and their students, to include reviewing or listening to live calls, follow up coaching, and corrective action if needed.
Reinforce positive results through recognition, and support teamwork and camaraderie among the team.
Solve escalated issues, helping students as needed and providing clear guidance for all parties involved.
Use reports effectively to improve student success and team productivity.
Provide positive leadership for changes and testing new approaches.
Performs other related duties as assigned.
Knowledge, Skill and Abilities:
Strong relationship building and communication abilities, both in-person and via phone.
Proven problem-identification and problem-solving skills.
Strong interpersonal and organization skills.
Well-organized and attentive to detail.
Ability to assist and support others.
An independent self-starter and self-managed.
Courageous focus on what’s best for students and team.
Flexible and adaptable to change.
Competencies:
Organizational Impact:
Manages a team that focuses on executing the operational plans for the job area with measurable contribution to the achievement of results of the department, function, or office.
Assigns and distributes work.
Compiles data to prepare budgets.
Problem Solving and Decision Making:
Responsible for making moderate improvements of processes or systems to enhance performance of the job area.
Assignments received and problems faced are broad and undefined, and occasionally require use of analytical concepts, investigation, and knowledge from prior experience.
Communication and Influence:
Communicates within job area and occasionally with external groups. External facing professionals (i.e., Admissions) communicate more regularly with external groups on routine matters.
Ensures compliance with University policies and procedures within job area and may influence others outside of job area to justify and gain cooperation for policies, practices, and procedures.
Leadership and Talent Management:
Manages/Supervises a team of professionals. Manages the work of assigned employees and/or supervisors who generally exercise some latitude and independence in their assignments. Ensures proper training of team members, and participates in hiring, firing, and promotion decisions. Conducts performance reviews and may recommend salary reviews.
May complete assignments that are technical in manner in addition to supervising others.
Job Qualifications:
Minimum Qualifications:
Typically requires a University Degree or equivalent and a minimum of 5 years specific experience which generally includes Supervisory experience.
Requires broad management knowledge to lead the department. Generally, has advanced level knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the University.
Preferred Qualifications:
Master’s degree preferred.
Experience with a sophisticated CRM system (Salesforce preferred); principles of effective leadership, motivation, and change management; principles of behavioral psychology highly desirable.
Experience working with adult learners in distance learning environments highly desirable.
2+ years coaching or team leadership experience required.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
How to apply: apply online
Full-time Regular Positions (FT classification, standard working hours = 40)
This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.